New Help Desk Support Case
The email address that is registered with our SynergyCare support services
Subject that clearly indicates the nature of your request
Use this space to provide further detail, outlining the key points to describe your Support Request and how it is affecting you from using the application and whether it is a recurring incident
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SynergyCare
Change Request
Development Case
Determine the nature of your request
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System operating as expected
Some inconvenience, but overall functionality intact
Key functions unavailable or significantly limited
System unavailable or unusable
Determine the operational impact of your request
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Individual
Team – A few members affected
Department – One department affected
Organisation – entire organisation affected
Determine the affected users of your request
Please tell us when you are available and when not